FREQUENTLY ASKED QUESTIONS
Can I get something different to the products in your store?
Absolutely. We love to create custom products, and we can do much more than what is currently in our store. Check out our Instagram, Pinterest and Facebook pages for inspiration; or send us your ideas and we can give you a quote on making it happen.
I live in Geelong, can I pick my item/s up from somewhere?
Yes. If you live in the area we can arrange a free pickup, or if your order is over $150 we can deliver to you in the Geelongarea - free of charge.
Can I provide my own artwork file?
Yes you sure can. Artwork needs to be submitted as vector art in either a PDF or AI file, with all fonts outlined. Contact us if you would like to confirm further details.
How do you calculate pricing?
There are many factors that go into calculating pricing; including desired materials, size, quantity, design time, machine time and finishing.
Can you do a custom design for me?
Sure can! Our team is always up for the challenge of dreaming up unique design. We have 12 years of Graphic Design experience under our belt - so we've got you covered.
Are there other colours?
There are a LOT of different acrylic colours available that we can special order in for you.
I need something quickly, can you help?
Sometimes we are able to do quicker than average turnaround, depending on a number of factors including your requirements and our workload at the time. Please contact us to discuss any rush orders and we will do our best to help.
Do you have a physical store where I can see samples?
We are currently an online based business with no physical shopfront, but we know it's important to know what you are buying. If you are in the Geelong area we can meet with you to show you physical samples of materials and products. If you are within Australia we can organise to post samples of requested materials to you for a small fee.
Can you engrave / cut metal?
Unfortunately we can't engrave or cut metal at the moment. Please refer to our "What materials can you cut & engrave?" answer for a comprehensive list of materials we can work with.
What materials can you cut & engrave?
Can we have a meeting?
We sure can. Sometimes clients prefer a face-to-face chat about their needs and we are more than happy to get together and offer some friendly advice.
Can I provide my own material?
Do you deliver?
If orders are over $150 we are happy to deliver within Greater Geelong when requested. We can also deliver orders via Australia Post or courier depending on size and cost.
How do I pay for my custom order?
Let's get started!
What is the machine flatbed size?
The full bed size of our machine is 1016 x 711mm with a maximum material thickness of 330mm. When setting up your design, please make sure that you keep everything within these boundaries.
Can I hire your products?
Not yet, but a hire range is in the works, stay tuned.
Do the materials get burned?
Due to the nature of the CO2 laser, some materials can leave slight burn marks around the edges of the cut and design. With customised settings in the machine we are able to keep burn marks to a minimum, but sometimes they can’t be avoided. To help reduce burn marks, we can apply an adhesive tape for a small fee. Alternatively, some of our materials can be lightly sanded afterwards to remove burn marks.
What is the difference between cutting & engraving?
What is Laser Cutting?
What are your turnaround times for Wedding items?
It is best to get orders in early for wedding items. If you are not 100% sure on what you would like, please allow time early on to organise your order with us.
How long do Neon Signs take?
When will I receive my order?
Do you offer bulk discounts for Weddings?
Yes we offer Wedding Package discounts for 4 or more wedding items! Please contact us via email with what you have in mind and we can put together a package price for you.