FAQ

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How much is delivery?


We offer free standard delivery on orders of $30 or more within Singapore. All other order amounts will be shipped at a flat rate of $3.50.




Do you offer free delivery?


Yes! We offer free standard delivery for all orders above $30 within Singapore. Free shipping will be automatically applied upon check out.




My order is a gift to multiple friends - do I have to make separate orders?


Yes, each order can only be delivered to one delivery address.




How do I know if my order is confirmed?


Once you've check out, you'll receive an email notification with details on your purchase. If you have any queries, feel free to reach out to us for further information.




How long does delivery take?


The standard shipping option delivers within 3-5 business days. The same day courier (order before 3pm) delivers within 3 hours.




I need my order urgently, can I pay extra for express or scheduled delivery?


Yes, you may opt for same-day courier ($20) which will deliver within 3 hours.




Can I change or cancel my order?


We're pretty quick at picking and packing your order, so we won't be able to change or cancel your order once your order is confirmed.




I'm not happy with my order, can I get a refund/replacement?


Due to the nature of our products, we are unable to accept returns or exchanges unless the wrong items were sent out or if the items were defective/damaged due to non-shipping matters.
At Thirty-Nine, we offer premium tea which are picked and packed approximately 4 weeks before it is sold in our store. To make sure that you receive only the freshest tea, we carefully manage our stock and are confident in the quality of our tea. However, we would still love to hear your feedback on any areas that we can improve on.





General

I will be ordering the tea as a gift - will there be prices on the delivery note?


Nope, we don't show any prices on the paperwork sent with order deliveries.




I will be ordering the tea as a gift - will I be able to personalize a message?


Yes, we now offer free gift messaging for a limited period. Simply choose your products and head to the checkout page where you will be able to add your personalized message.




Where are your tea sourced from?


We source our tea from all over the world, working closely with local farmers to find the best tea and prices. Our current tea range has ingredients sourced from China, Indonesia and Germany.




How long can I keep the tea?


This depends on each tea blend, though the average shelf life of tea is a good 2 years if kept well. Do refer to the best before date indicated at the bottom of each tin. To keep your teas fresh and aromatic, we recommend keeping tea in an airtight container in a cool and dry environment, away from direct sunlight or any odours.




Why are the teas packed in pyramid tea bags?


Pyramid bags provides sufficient space for optimal steeping of the tea for more thorough brewing, giving you a better tasting and aromatic brew with the convenience of a standard teabag. In fact, our eco-friendly tea bags are made from biodegradable plant material, so you can enjoy each sip even more.




Here comes the million dollar question - Who are we?


We are a home-based group founded on our love for tea and on the principle of delivering the finest gourmet tea blends. We hope to share our passion for tea by creating a distinct experience through our unique tea blends. At Thirty-Nine, we strive to deliver quality tea blends. Our teas are thoughtfully harvested and crafted for all occasions, whilst taking into consideration your health with every sip.